Computer Repair, Maintenance & Training FAQs

Q?

Why does Clean Sheet Computing do what it does?

A.

Clean Sheet Computing believes that too many useful products are disposed of instead of being maintained. Our experience proves that maintaining assets can and does save time and money. We believe there should be less ‘throwaway’ and more ‘here to stay’!

Q?

How much does it cost?

A.

The short answer is that it depends on the service that we will be providing. A quick repair to an application that is malfunctioning can be as little as £35, removal of a virus or malware from £60. Our prices are very competitive and we always provide good value for money; our Testimonials speak for themselves.

Q?

How long will a repair take?

A.

Today’s rapid pace often means everything is wanted yesterday. Here at Clean Sheet Computing, we believe in being thorough. Every job we undertake is different and, depending on the level of repair being carried out, it can be as little as 24 hours.

Q?

Do I have to bring my device to you?

A.

Our service includes the collection and return of the device(s) to be repaired. A repair can often be dealt with onsite, or in some instances, remotely. An initial assessment of the issue will dictate what is to happen.

Q?

My screen just went blank, what can I do?

A.

It may sound obvious, but the old adage of ‘Turn it off and on again’ sometimes provides a solution, because sometimes all that is needed is the computer to reboot in order to repair itself.

Not surprisingly, there is a difference between a ‘Blank Screen’ and a ‘Black Screen’, or what is more commonly referred to as the ‘BSOD’ or Black/Blue Screen of Death.

  • A ‘Blank Screen’ could result from a blown fuse, faulty power cable or even a loose cable. First checks should always be to the power. Make sure all cables are connected correctly, that power lights are on and that sound is coming from the device. If not, it points to a hardware failure.
  • A ‘Black/Blue Screen of Death’ can be caused by a myriad of reasons. Before ringing Clean Sheet Computing, make a note of any on-screen messages. Write down what you were doing before the screen changed. Have you downloaded any new software recently or updated anything? This will be useful information that will help us to diagnose the cause of the BSOD.

Q?

Is it safe to use free antivirus products?

A.

There is little difference between most of the ‘Top Ten’ Free Antivirus packages http://www.techradar.com/news/the-best-free-antivirus. Our advice is to use whatever you find suits you best for your environment, whether that’s ease of use or offers most coverage Note: If you are in business, our advice is to always use a professional version for Internet Security; the safety far outweighs the cost